How to reduce missed buyer messages
A notification and assignment model for unread conversations, response ownership, escalation, and mobile management.
Define ownership
Every active conversation should have an owner or a clear unassigned queue. Notifications can target the assigned member, game team, manager, or workspace owner depending on state and urgency.
A buyer reply to an accepted order should not disappear inside the broader request feed.
Escalate based on time
Record when the reply arrived and when a team member first viewed or answered it. If the assigned member does not respond within a configured window, notify the manager or make the thread claimable.
Digest reports are useful for trends, but urgent unread messages need immediate channels such as in-app, email, Telegram, Discord, or webhook.
Support mobile control
The phone does not need the extension to read the workspace inbox. It communicates with the backend, while any marketplace browser action is delegated to the active Windows executor.
This keeps the operating model consistent across desktop and mobile.