Before contacting support
- Open the extension and check the current device state.
- Confirm Eldorado is signed in on the connected Windows browser.
- Use Sync Now and note the redacted error code.
- Do not send marketplace passwords, cookies or raw tokens.
Support availability
No monitored support address is configured in this repository. Owner Admin must publish the verified email, chat, or community channel before customer sign-up is opened.
Security reports
A dedicated security contact and responsible-disclosure process are release requirements. Do not submit secrets in a general support message.